Are you passionate about radio-controlled products? Whether you've developed your expertise through a hobby or a professional background, this could be the perfect opportunity to combine your technical knowledge with outstanding customer service skills.

Our client is seeking a Customer Service Advisor to join their growing team, supporting customers across a wide range of radio-controlled products. You'll act as the first point of contact for customers requiring technical assistance, product advice, troubleshooting support, and aftersales care.

Customer Service Advisor Key Responsibilities

• Deliver exceptional customer service via phone, email, and online channels.
• Provide technical support and troubleshooting guidance for radio-controlled products and accessories.
• Assist customers with product selection, setup, maintenance, and repairs.
• Resolve customer queries efficiently and professionally.
• Liaise with internal departments to ensure customer issues are resolved promptly.
• Process orders, returns, warranty claims, and product enquiries.
• Build strong customer relationships and promote a positive customer experience.

Customer Service Advisor About You:

• Previous experience within a customer service or technical support role.
• Strong knowledge of radio-controlled products, whether gained professionally or through a personal hobby.
• Confident troubleshooting mechanical, electrical, or technical issues.
• Excellent communication skills with the ability to explain technical information clearly.
• Enthusiastic, patient, and customer-focused approach.
• Strong problem-solving abilities and attention to detail.
• Good IT skills and ability to manage multiple enquiries.

Customer Service Advisor What We Are Looking For:

You could be:

• An RC enthusiast who enjoys building, racing, flying, or maintaining radio-controlled vehicles, aircraft, boats, or drones.
• A retail professional from the hobby, model, or RC sector.
• An experienced customer service advisor with technical product knowledge.
• Someone who enjoys helping customers get the most from their products.

What's on Offer?

• Opportunity to work within a specialist and passionate industry.
• Supportive team environment.
• Ongoing training and product development.
• Career progression opportunities.
• Competitive salary and benefits package.

If you're passionate about radio-controlled products and enjoy helping customers solve technical challenges, we'd love to hear from you.

Apply today or contact Kylie Andrews at Reed Business Support for a confidential discussion.