Are you passionate about creating exceptional workplace experiences? Do you thrive in a fast-paced environment where no two days are the same? Are you a natural problem solver who enjoys working with people and embracing new technologies? If so, we'd love to hear from you.

About the role:

Join the Ipsos UK Facilities team and play a key role in creating a welcoming, productive, and professional workplace for colleagues, clients, and visitors.

This is a part-time role offering flexible ad hoc hours based at our office near Tower Bridge. Shifts are available between 8:00am and 6:00pm and are offered on an as-needed basis to cover team absences, annual leave, and periods of increased business activity. Applicants should be available to work early starts and late finishes when required.

As a Facilities Assistant, you will be at the heart of our office operations, serving as the first point of contact and helping to deliver an outstanding experience for everyone who walks through our doors.

This is a varied and rewarding role within a collaborative Facilities team responsible for reception services, meeting room management, audiovisual support, hospitality coordination, events, and building maintenance. You'll help ensure our offices operate efficiently while reflecting the high standards and values that define Ipsos.

From supporting client visits and coordinating hospitality requirements to troubleshooting facilities issues and assisting with events, you'll enjoy broad exposure across workplace services. This is an excellent opportunity for someone who enjoys working with people, takes pride in delivering exceptional service, and wants to contribute to a dynamic global organisation that values curiosity, collaboration, innovation, and continuous improvement.

About you:

• A friendly, approachable, and professional individual who enjoys working with a wide range of people.
• Passionate about delivering excellent customer service and creating positive experiences.
• Highly organised with strong attention to detail and the ability to prioritise competing demands.
• Calm and resilient under pressure, with the ability to adapt to changing priorities.
• A proactive self-starter who takes ownership and looks for solutions.
• A collaborative team player who can also work independently when required.
• Curious about new technologies and committed to continuous learning and development.
• Strong communication skills with the ability to build effective relationships across the business.

Essential skills:

• Strong interpersonal, communication, and customer service skills.
• Experience managing multiple tasks in a busy, fast-paced environment.
• Proficiency in Microsoft Office applications.
• Confidence using audiovisual and meeting room technologies.
• Comfortable getting meeting rooms set up, which may involve moving tables and chairs.
• Excellent organisational and administration skills.
• Strong problem-solving abilities with a solutions-focused approach.
• Ability to work effectively both independently and as part of a team.
• Strong time management skills and the ability to prioritise workloads effectively.

Desirable skills:

• Proficiency in AI use and adoption to enhance workplace efficiency and service delivery.
• Experience working within facilities, reception, workplace, or office services environments.
• Familiarity with facility management systems or workplace management software.
• Experience supporting meetings, events, catering, or hospitality services.
• Knowledge of digital data collection, reporting, or analytics tools.
• Experience working within a large, diverse, and complex organisation.
• Understanding of building maintenance processes and supplier coordination.
• Ability to respond calmly and effectively in emergency situations while maintaining safety and business continuity.

About Ipsos

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer.

Ready to have an impact? Apply now!