Ready to take your finance experience into Customer Support within Software?

For Finance Assistants, Accounts Assistants, Bookkeepers & AAT Graduates

Ready to take your finance experience into tech?

Bournemouth | £33,000

Are you a Finance Assistant, Accounts Assistant or Bookkeeper looking for a new challenge? This is an opportunity to put your finance knowledge to use while developing new skills in software and technology.

We’re looking for a customer-focused individual to support users of accounting software. No previous software support experience is needed – just an understanding of finance, strong communication skills and a willingness to learn.

What you’ll be doing

• Helping customers resolve software queries via phone, email and support tickets.
• Investigating issues and finding practical solutions.
• Guiding users through accounting processes and system functionality.
• Managing queries and escalating more complex issues where needed.
• Developing your software knowledge and technical skills.

What we’re looking for

• Experience in a finance role, such as Finance Assistant, Accounts Assistant, Bookkeeper or Accounts Administrator, or relevant AAT studies.
• An understanding of accounting processes, including invoices, ledgers, payments or reconciliations.
• Strong communication skills and a customer-focused approach.
• A logical, organised approach to problem-solving.
• Confidence using IT systems and an interest in learning new technology.

Previous software support experience isn’t essential. Your finance knowledge and willingness to learn are what matter.

The details

• Salary: £33,000
• Location: Central Bournemouth – fully office-based
• Career development: Build your skills and develop a career in finance software and technology.

If you’re ready to take your finance experience in a new direction, we’d love to hear from you.