Customer Service Team Leader

Location: Pulborough
Job Type: Full-time
Salary: £32,000 - £35,000

An exciting opportunity has arisen for an experienced customer service professional to lead a busy support function, ensuring orders are processed accurately and delivered on time. This position combines team leadership, customer service, sales support and logistics coordination, making it ideal for someone who enjoys a fast-paced operational environment.

Key Responsibilities

• Oversee the processing of customer orders, ensuring accuracy and timely completion.
• Manage and prioritise workloads across the team to maintain service levels and meet deadlines.
• Support and coach team members, helping to resolve issues and maintain high standards.
• Liaise with customers, suppliers, carriers and internal departments regarding orders, deliveries and enquiries.
• Coordinate courier bookings, shipments and delivery schedules.
• Manage export and international shipments, ensuring documentation is completed accurately and compliance requirements are met.
• Maintain CRM records, tracking information and customer documentation.
• Monitor order progress and proactively address any delays or service concerns.
• Produce reports and manage administrative processes to support operational efficiency.
• Assist with additional office and commercial activities as required.

Skills & Experience

• Previous experience within customer service, sales support, order processing or a similar administrative environment.
• Experience leading, supervising or mentoring a team.
• Knowledge of logistics, shipping or export processes would be advantageous.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills and the ability to build effective working relationships.
• Confident using Microsoft Office applications and CRM systems.
• Strong attention to detail and accurate data entry skills.
• Ability to work under pressure and adapt to changing business needs.
• GCSE Maths and English (or equivalent).

Benefits

• Competitive salary.
• Opportunity to lead a busy and varied team.
• Exposure to customer service, operations, logistics and commercial functions.
• Collaborative and supportive working environment.
• Diverse role with a mix of leadership, administration and customer-facing responsibilities.
• Opportunities to contribute to process improvements and business growth initiatives.

If you are interested in this opportunity, please apply today for immediate consideration.