Supported Housing Officer

Full Time | £33,000 per annum (rising after 12 months) + Benefits
Location: Central London

Are you passionate about supporting vulnerable people to achieve independence and positive life outcomes?

We are recruiting for two Supported Housing Officers to join a well-established supported housing provider in Central London. This is an excellent opportunity for experienced housing professionals who are committed to delivering high-quality support and housing management services to residents with a range of support needs.

Working as part of a dedicated team, you will provide person-centred support, help residents develop independent living skills, and contribute to creating a safe, inclusive and supportive environment.

The Role

As a Supported Housing Officer, you will:

• Assess referrals and determine suitability for accommodation and support services.
• Conduct resident inductions and support individuals settling into their accommodation.
• Develop and deliver outcome-focused support plans tailored to residents' needs.
• Support residents to access welfare benefits, housing options, training, education and employment opportunities.
• Build positive and professional relationships with residents while managing challenging behaviours appropriately.
• Identify, assess and manage risks, ensuring safeguarding responsibilities are met.
• Liaise effectively with statutory agencies, support providers and other external partners.
• Help residents maximise their income through welfare benefits and housing benefit claims.
• Monitor, collect and manage rent and service charge payments, taking proactive action on arrears.
• Maintain accurate case records, reports and housing management documentation.
• Respond to resident concerns and complaints professionally and sensitively.
• Contribute to maintaining a safe, clean and welcoming living environment.
• Participate in team meetings, handovers and service development activities.

About You

To be successful in this role, you will have:

• Experience working within supported housing, homelessness, housing support, or a related environment.
• Experience supporting vulnerable individuals through structured support planning and goal setting.
• Knowledge of welfare benefits, including housing benefit and universal credit.
• Experience of managing rent arrears and maximising resident income.
• Strong understanding of safeguarding, risk assessment and housing management good practice.
• Ability to build positive working relationships with residents and partner agencies.
• Experience working with individuals who may present with complex needs or challenging behaviour.
• Excellent communication, influencing and negotiation skills.
• Strong organisational skills and the ability to manage a varied workload.
• Ability to produce accurate records and professional reports.
• Good IT skills, including Microsoft Office applications.

What's on Offer

• Salary of £33,000 per annum
• Salary increase after 12 months
• Private healthcare and life assurance
• Interest-free season ticket loan
• Cycle-to-work scheme
• Ongoing learning and development opportunities
• Career progression within a growing organisation
• Supportive and collaborative working environment

Additional Information

• This is a full-time position working on a 7-day rota basis.
• Successful applicants will be required to complete an Enhanced DBS check.
• We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.