Account Manager - £27,000 – £35,000 DOE (Commission is £7,000 to £12,000 per year) Our client based in West London, is seeking an experienced, luxury tailor-made Sales Consultant/Account Manager to join their friendly team. Company Benefits: * The full-time position is based on 37½-hour working week * Flexibility will be required to cover busy times & events Key Responsibilities: * Conduct detailed consultations to understand clients' health, wellness, fitness and lifestyle goals, recommending suitable programmes and destinations. * Build strong relationships with clients to maximise conversion rates, repeat business and referrals. * Handle all aspects of the booking process, including quotations, reservations, amendments and post-booking support. * Liaise effectively with international spa partners, resorts, hotels and suppliers to secure the best options and rates for clients. * Maintain a high level of product knowledge across luxury wellness destinations, treatments, fitness programmes and industry trends. * Proactively research new wellness resorts, retreats and experiences to enhance the company's offering. * Achieve and exceed individual sales targets and performance objectives. * Provide accurate and timely travel documentation and booking information to clients. * Ensure all client communications are professional, personalised and aligned with the company's luxury brand standards. * Develop long-term relationships with both clients and supplier partners. * Keep customer records and booking information up to date within internal systems. * Identify opportunities to upsell additional services, upgrades and bespoke experiences. Experience and Skills Requirements * Please do not apply unless you have at least 2-3 years of tailor-made travel experience working for a tour operator or independent travel agency * You should be able to deal with a booking from enquiry stage through to final documentation * You will have high-end travel sales skills and product knowledge * You should have a strong passion for wellness and wellbeing * You must be based full-time in the UK * You will ideally have CRS experience on Amadeus, and excellent presentation & communication skills * You should have an excellent telephone manner and will contribute to building strong client loyalty * You need to be self-motivated & organised, and have a high level of attention to detail * You should be able to work on your own initiative and will be well-travelled If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted