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Job Overview
Join a distinguished Operations Change team at Citibank, a global leader leveraging its extensive international presence and cutting-edge technology to deliver unparalleled services. We provide comprehensive solutions designed to empower our clients in navigating and optimizing their investments. Our core offerings encompass robust trade lifecycle management, bespoke reporting, rich data provision, and real-time operational support, ensuring our clients achieve their strategic objectives in a dynamic global market.

Position Overview
We are seeking an accomplished and strategic leader to serve as the OTC and ETF Operational Change Manager. As the Manager of an Operations Change team, you will be a pivotal figure in shaping and executing the strategic direction and ensuring the operational excellence of our post-trade services.

You will play a crucial role in leading the entire team to drive process and technology change across the group, influencing key decisions, and delivering a portfolio of complex projects with significant impact. In this capacity, you will have ultimate accountability for the performance, culture, and strategic evolution of the entire team, ensuring strict project governance and accountable delivery of the assigned roadmap activities.

Our department thrives on a dual-focused approach:

• Operational Excellence: Owning end-to-end accountability for all change delivery processes, operational risk frameworks, and overall team performance from an Operational Readiness and Ops Engineering perspective.

• Strategic Innovation: Championing product development, leading large-scale client implementations, and driving the cross-functional transformation programmes that shape the future of the business.

Responsibilities
As the OTC and ETF Operational Change Manager, you will be accountable for:

• Strategic Leadership & Vision: Define, own, and drive the execution of the strategic roadmap for the entire OTC/ETF Operational Change function. Influence senior stakeholders and drive alignment across global functions to deliver on long-term business objectives.

• Process Transformation: Oversee all process analysis and the design of solutions in response to client or operational needs. Drive the delivery of business requirements and lead the overall testing strategy and execution for the portfolio of projects.

• Stakeholder Collaboration: Co-operate closely with senior business stakeholders, including Product and Technology partners and our clients, to ensure the right infrastructure is in place to align with our vision and strategic goals.

• People Leadership & Talent Development: Lead, mentor, and develop a high-performing department, including managing team leads and senior analysts. Define and execute the talent strategy for the entire team, including acquisition, performance management, and succession planning.

• Senior Stakeholder & Client Management: Serve as the primary senior point of contact for key institutional clients, building and maintaining executive-level relationships. Represent the department in client escalations, governance forums, and strategic client reviews.

• Governance & Risk Ownership: Own the operational risk and control framework for the department. Take proactive actions to minimize and mitigate implementation and project risk. Ensure robust governance across all processes, proactively identify risk exposures, and drive remediation strategies.

• Technology & Innovation Leadership: Partner with Technology, Operations, and Product leadership to define and prioritise the technology investment roadmap. Challenge the status quo, display initiative, and champion automation, digitalization, and AI-driven initiatives.

• Commercial & Business Development: Collaborate with Sales, Product, and Coverage teams to identify and pursue new business opportunities. Provide subject matter expertise in client pitches, RFP responses, and product structuring to support revenue growth.

• Cross-Functional Programme Management: Lead and sponsor complex, multi-workstream transformation programmes across the entire portfolio of change initiatives. Drive delivery to time, cost, and quality standards, providing executive oversight.

• Industry Representation & Thought Leadership: Act as a recognised subject matter authority in OTC Derivatives and ETFs, representing Citi at industry forums and regulatory working groups.

• Financial & Resource Management: Own and manage the entire departmental budget, headcount planning, and cost management. Ensure resources are allocated effectively to meet strategic objectives. Provide senior management with regular reporting on KPIs, operational metrics, and strategic initiatives.

• Operational Analysis: Oversee root cause analysis of common operational problems and manage client and business ad-hoc queries and requirements at a department level.

Qualifications and Experience
We are looking for a proven senior leader with:

• Extensive progressive experience in a Change Management unit, operational improvements area (e.g., Lean, reengineering programs), or in a senior operations, product, or business management capacity, particularly with OTC derivatives and ETFs.

• Deep expertise in OTC Derivatives and ETF theory and its practical application across multiple asset classes (rates, credit, FX, equity, and commodities).

• Desirable: Experience in Funds Accounting/Middle Office/Transfer Agency operations; strong understanding of financial markets.

• Demonstrated experience leading and managing teams of managers and driving large-scale organizational change.

• A strong track record of senior client relationship management, including engagement at C-suite and investment director level.

• Proven ability to design and execute strategic operating model transformations, including automation and technology-led change programmes.

• Proven working knowledge of OTC and ETF industry-leading platforms, with the ability to provide strategic direction on systems architecture.

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