Our client is recruiting a customer campaign manager to support and manage the delivery of their customer email campaigns.

You'll be responsible for the delivery of all customer email campaign, working directly with account directors to plan, manage and schedule campaigns.

Reporting to the CTO,you willownthecampaign schedule, build and deliveryprocess, looking to continually improve workflow efficiency and increaseeffectiveness of all campaigns by measuring campaign success using analytics and reporting.

Key Responsibilities

• Working with account directors to plan and build campaign strategy.
• Keeping a schedule of all campaigns across clients.
• Being proactive to improve process efficiencyand enforcing standards.
• Use analytics, A/Btesting and post-campaign learning to improve campaigneffectiveness.
• QA checklists and build standards-creating and maintaining.
• Build, test and send campaigns.
• Proofing and approval workflow,taking control of sign-off cycles, version control.
• Manage campaigns within agreed scope, identify and flag additional or chargeable work to account directors.
• Work with our data analysts and engineers on list hygiene, deliverability and sender reputation

Required Skills

• Hands-on experience delivering email campaignsusing email service providers such as Dotdigital, HubSpot, Vision6 or similar.
• Experience using project management tooling such as Scoro, Monday, Trello etc.
• Confident working withcampaign data, CSV and Excel, segmentation, field mappingetc.
• Able to build processes and tasks for reliability and performance.
• Well organised and self-directed to work remotely.
• An understanding of data protection and data security(PECR, GDPR).
• Experiencebuilding,editing and managing HTML email templates.
• Experience cross client testing email creatives, and an understanding of common issues.

Desirables

• Experience managing clients and campaign stakeholders.
• Knowledge of design tools such as Photoshop, In-design, Figma.

• Comfortable using AI tools (e.g. Claude) to speed up copy, Q