Complaints Investigator (Medical Devices)
Are you an analytical thinker with a passion for precision? Join our laboratory as a Complaints Investigator and become a technical detective in the healthcare sector. In this role, you will lead deep-dive investigations into returned medical devices to ensure they maintain the gold standard in global healthcare. Whether you are an ambitious graduate or a professional seeking a career pivot, we provide the full training required to excel in this specialised field.
Responsibilities:
Perform hands-on investigations by meticulously examining devices to determine the root cause of issues.
Utilise MS Excel and internal systems to log findings, identify quality trends, and spot emerging patterns.
Participate in "Continuous Improvement" projects to influence future product design.
Collaborate with international teams to implement corrective actions.
Generate technical reports that adhere to strict global regulatory and safety standards.
Handle the disposal of biohazardous materials in accordance with all safety regulations.
Biohazard Waste Disposal: You will handle the disposal of biohazardous materials in accordance with all safety regulations.
Qualifications:
Analytical mindset with a proven ability to follow evidence to a logical conclusion.
High level of IT literacy, specifically in Word and Excel.
Strong documentation skills with an uncompromising focus on precision.
Minimum of secondary education, with essential proficiency in Maths and English.
Previous experience in a laboratory or regulated environment is considered a valuable asset.
What We Offer:
Pay: £15.99 (days) per hour / £17.19 (nights) per hour
Shift Pattern: 4 on 4 off days (7am - 7pm) / nights (7pm - 7am)
Modern, high-tech laboratory environment.
On-site parking, electric charging stations, and a subsidised canteen.
Location: Witney (OX29 0YL moving to OX29 5UX next year).
Contract Type: Temp Ongoing
To Apply:
If you are ready to make a direct impact on patient safety, please submit your application to this advert. We look forward to hearing from you!