Medical Information Customer Experience Specialist with Dutch – Surrey

Atrium is recruiting for a Medical Information Customer Experience Specialist with fluent Dutch to join a leading global pharmaceutical organisation. This is an excellent opportunity for candidates with a Life Sciences or Healthcare background who are passionate about customer experience and supporting healthcare professionals, patients and caregivers. This is a PAYE 6mths role, 37hrs per week, onsite work 50%

• Respond to medical and product enquiries via phone, email, webforms and live chat
• Research and provide accurate medical information using approved resources
• Deliver a high-quality customer experience in both Dutch and English
• Accurately document enquiries and responses in line with regulatory requirements
• Identify and report adverse events and product quality complaints
• Support continuous improvement initiatives and wider Medical Information activities
• Collaborate with international colleagues to ensure a consistent customer experience

Essential:

• Native-level Dutch (C2) and fluent English
• Degree in Pharmacy, Pharmacology, Biomedical Science, Life Sciences, Nursing, Healthcare or a related discipline
• Strong communication and customer service skills
• Ability to understand and communicate scientific information clearly
• Strong attention to detail and documentation skills
• Desirable: Experience in processing Medical Information. Pharmacovigilance or Drug Safety knowledge.
• Desirable: Any experience in the Pharmaceutical or Biotechnology or Medical Devices industries
• Previous experience supporting Healthcare Professionals, Patients or Caregivers

Click Apply now/Contact Lianne to be considered for the Medical Information Customer Experience Specialist with Dutch – Surrey role