Hays are partnering with a well-established organisation providing supported housing services across Stoke-on-Trent. They are seeking an experienced Tenancy Sustainment Officer to join their team and support vulnerable adults to sustain their tenancies and live independently.

As a Tenancy Sustainment Officer, you will manage a caseload of tenants living within supported accommodation. You will be responsible for delivering a high-quality tenancy sustainment service, helping customers maintain their tenancies and access the support they need.
Key responsibilities will include:

• Managing tenancy sign-ups, move-ins and occupancy agreements
• Carrying out property inspections, risk assessments and tenancy reviews
• Supporting tenants to maximise their income and access welfare benefits
• Managing rent arrears and agreeing repayment plans
• Addressing housing management issues and anti-social behaviour
• Maintaining accurate records and updating internal systems
• Liaising with internal teams, local authorities and external agencies
• Supporting customers to access alternative housing options where required
• Promoting positive tenancy outcomes for vulnerable residents

To be successful in this role, you will have previous housing management or tenancy sustainment experience and a strong understanding of the challenges faced by vulnerable adults and individuals with complex needs.
You will also have:

• Experience working within social housing, supported housing or a similar environment
• Knowledge of welfare benefits, income maximisation and rent arrears management
• Experience managing a caseload and maintaining detailed records
• Strong communication and relationship-building skills
• The ability to work independently and manage competing priorities
• A proactive and customer-focused approach
• A full UK driving licence and access to your own vehicle
• A DBS check or willingness to undergo one

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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