We're working with a fast-growing B2B services business to recruit a Credit Control Team Leader. Reporting to the Head of Credit, you'll lead a team of up to 10, drive collection performance and play a key role in developing the wider credit function. Manchester, hybrid.

This is an excellent opportunity for an experienced Credit professional with strong leadership and credit risk experience to join a growing and evolving business.

Key responsibilities

• Lead, motivate and develop a Credit Control team of 6-10.

• Manage performance, including regular reviews, objectives and development plans.

• Set and monitor individual and team collection targets.

• Manage high-volume ledgers and drive cash collection performance.

• Identify and manage credit risk, minimising bad debt and write-offs.

• Handle customer escalations, payment plans and complex queries.

• Work closely with internal stakeholders across Credit, Insurance and Legal.

• Ensure credit policies, processes and KPIs are consistently achieved.

• Act as a key escalation point and deputy to the Head of Credit.

• Identify opportunities to improve processes and team performance.

Key criteria

• Strong experience of performance management and developing teams.

• Experience managing high-volume ledgers.

• Solid knowledge of credit risk, with exposure to insurance and legal processes.

• Excellent Excel and data analysis skills.

• Strong communication and stakeholder management skills.

• Commercially aware, highly numerate and results focused.

• Proactive, adaptable and comfortable working in a fast-paced environment.

This is a hybrid role with the requirement being 3 days onsite.

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