Office Administrator

This is a varied role suited to someone who enjoys juggling different responsibilities, from logging and tracking service calls to supporting basic finance admin (with a third-party accountant handling the bookkeeping and accounts). You'll help clear backlogs, keep records accurate, and generally be the glue that keeps the office ticking as the business scales.

Key Responsibilities

• Log, track and update service call requests, ensuring jobs are recorded, assigned and followed through to completion
• Liaise with customers and engineers/suppliers to keep service jobs moving and communicate updates
• Process supplier invoices and match them to purchase orders, passing through to the external accountant as needed
• Reconcile supplier statements and investigate missing invoices, credit notes and discrepancies
• Process and reconcile employee expenses and company card transactions
• Chase outstanding customer debts and maintain up-to-date debtor records, escalating overdue accounts as needed
• Maintain accurate records, supporting documents and shared inboxes across finance and service functions
• Assist with customer invoicing
• Chase employees and suppliers for outstanding information and maintain action logs
• Provide general office and administrative support to the wider team
• Help document processes and procedures as the business grows

Person Specification

You will have:

• Previous experience in an Office Administrator, Service Coordinator, Finance Administrator or similar all-round admin role
• Comfort managing multiple types of task: service logging, customer contact, debt chasing, and basic finance admin
• Excellent organisational skills and attention to detail
• Confidence having direct, sometimes difficult, conversations with customers about outstanding payments
• Ability to manage multiple priorities and meet deadlines
• Strong communication skills and confidence dealing with colleagues, customers and suppliers
• A proactive approach and willingness to take ownership of responsibilities
• Good Microsoft Excel and general IT/systems skills

Desirable

• Experience using Xero or a similar accounting package
• Previous experience in a service-based or field-engineer-supported business
• Experience with a CRM or job-logging/ticketing system
• Hospitality experience, so you understand the environments our customers work in

What's on Offer

• Competitive hourly rate, DOE
• Immediate start available
• A varied, hands-on role covering service coordination and office admin
• Genuine opportunity to shape processes as the business grows toward its next revenue milestone

If you're an organised all-rounder who enjoys keeping things on track and takes pride in a job well done, we'd love to hear from you.