Helpdesk Administrator - November start

Location: Morley, Leeds
Salary: £29,000 per annum
Contract: 12 Month Fixed-Term Contract (Maternity Cover)
Hours: Monday to Friday, 40 hours per week

About the Role

Our client is looking to recruit a highly organised and proactive Helpdesk Administrator to join their busy team in Morley on a 12-month fixed-term contract to cover maternity leave.

This is a fast-paced and reactive role where no two days are the same. You'll be at the heart of the operation, ensuring maintenance and service requests are handled efficiently from initial enquiry through to completion. The successful candidate will enjoy working in a dynamic environment, juggling multiple priorities while delivering exceptional levels of customer service and administration support.

Key Responsibilities

• Receiving and logging incoming maintenance and service requests
• Allocating jobs to engineers and subcontractors
• Updating and maintaining the CAFM system accurately
• Managing the full lifecycle of jobs from start to completion
• Ordering parts and materials as required
• Monitoring shared inboxes and responding to enquiries
• Answering and managing incoming telephone calls
• Liaising with engineers, suppliers and customers to provide updates
• Chasing outstanding information and ensuring jobs progress efficiently
• Ensuring all records, documentation and system updates are maintained accurately

About You

To be successful in this role, you will have:

• Previous experience within a fast-paced, proactive administrative or coordinator role
• Excellent organisational skills and the ability to manage multiple priorities
• Strong communication skills, both written and verbal
• The ability to thrive in a reactive environment and work under pressure
• Strong attention to detail and problem-solving skills

Desirable

• Previous experience within Facilities Management, Maintenance, Engineering Support or a Helpdesk environment
• Experience using a CAFM system

If you're an experienced administrator who enjoys working in a busy environment and taking ownership of tasks from start to finish, we'd love to hear from you. Apply today to be considered for this exciting opportunity.

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