Role: Retention Advisor

Location: Altrincham (fully office based)

Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm (1 in 4)

Salary: £26,228 OTE £40,000 + benefits

This is an exciting opportunity for an experienced Customer Retention Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office.

Do you have proven experience in a customer-facing, sales or retention role within telecoms?

Can you handle high volumes of inbound/outbound calls?

Have you proactively contacted existing customers to ensure continuing customer satisfaction?

The Role of a Customer Retention Advisor

• Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.
• Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.
• Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.
• Target Driven: Achieve and exceed individual and team retention targets.
• Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads.

What We Are Looking For

• Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role.
• Skills: Strong negotiation and communication skills with the ability to empathize and build rapport.
• Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving.
• Technical Skills: Proficient with CRM systems and MS Office.

Key Requirements of the Customer Retention Advisor

• High-Volume Calls: Experience handling high volumes of inbound/outbound calls.
• Proactive Retention: Focusing on identifying at-risk customers early.
• Compliance & Quality Assurance: Experience working within regulated environments
• Hybrid Working: This role offer hybrid working.
• Targets: Emphasis on hitting KPIs for revenue protection.

Please follow the link to apply for this Customer Retention role based in Altrincham.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.