DK Recruitment are seeking a Call Centre Advisor to join a busy customer service team in Plymouth. This is a great opportunity for someone with strong communication skills, a confident telephone manner and good IT skills who enjoys helping customers and working in a fast-paced environment. Key Responsibilities: * Handle incoming customer calls. * Record customer requests accurately and ensure jobs are allocated promptly. * Monitor and chase outstanding jobs to ensure agreed targets and timescales are met. * Provide a high level of customer service, keeping customers informed throughout the process. * Maintain accurate records and ensure data is entered correctly into company systems. * Follow company procedures and quality standards. * Identify and escalate issues where further support or approval is required. * Work closely with colleagues to ensure the smooth running of daily operations. * Complete general administrative duties as required. The Ideal Candidate: * Previous experience in a call centre or customer service role. * Excellent communication and active listening skills. * Confident using computers and customer management systems. * Strong attention to detail and accurate data entry skills. * Able to work well under pressure and manage multiple tasks. * A proactive approach, with the ability to use initiative when required. * A reliable team player with a positive attitude