Administration Assistant Location: Kensington Company: AA Mortgage Gateway Employment Type: Full-Time / Part-Time AA Mortgage Gateway is a mortgage and finance brokerage business. Salary & Benefits ● Competitive salary dependent on experience. ● Training and development opportunities. ● Career progression within a growing mortgage brokerage. ● Supportive and friendly working environment. About the Job AA Mortgage Gateway is seeking a highly organised and proactive Secretary / Administrator to support the day-to-day running of our mortgage and finance brokerage business. The successful candidate will play a key role in ensuring applications progress efficiently by liaising with clients, lenders, solicitors, estate agents, and other third parties while providing excellent administrative support. Reporting to: Managing Director / Mortgage Adviser Department: Mortgage & Protection Administration Key Responsibilities Administration & Office Support ● Manage daily office administration and ensure efficient workflow. ● Handle incoming and outgoing correspondence, including emails, telephone calls, and post. ● Maintain accurate client records and electronic filing systems. ● Prepare and issue letters, reports, and other business documents. ● Schedule appointments, meetings, and client consultations. ● Maintain compliance records and documentation. Client & Third-Party Liaison ● Act as a primary point of contact for clients throughout the mortgage application process. ● Liaise with banks, building societies, lenders, solicitors, estate agents, surveyors, and insurance providers. ● Obtain required documentation from clients and third parties. ● Follow up on outstanding information and provide regular progress updates. ● Assist in resolving queries and ensuring smooth communication between all parties. Mortgage & Finance Administration ● Complete mortgage, protection, and finance application forms accurately. ● Package and submit applications to lenders and other financial institutions. ● Track application progress and maintain detailed case notes. ● Request and review supporting documentation, including identification, income ● evidence, bank statements, and property information. ● Assist advisers with case preparation ● Monitor pipeline cases to ensure timescales and deadlines are met. Compliance & Record Keeping ● Ensure all client files are maintained in accordance with company procedures and regulatory requirements. ● Maintain confidentiality and data protection standards. ● Support audits and compliance reviews as required. This role is ideal for an organised individual who enjoys working in a fast-paced environment and helping clients navigate the mortgage process from application through to completion. Requirements Skills & Experience Required Essential ● Previous experience in an administrative, secretarial, or customer service role. ● Excellent written and verbal communication skills. ● Strong organisational skills and attention to detail. ● Ability to manage multiple tasks and prioritise workload effectively. ● Proficient in Microsoft Office (Word, Excel, Outlook). ● Professional telephone manner and client-focused approach. Desirable ● Previous experience within a mortgage brokerage, financial services, banking, estate agency, or legal environment. ● Knowledge of mortgage application processes. ● Familiarity with CRM systems and lender portals. ● Understanding of compliance and regulated financial services environments. Personal Attributes ● Professional and presentable. ● Reliable and trustworthy. ● Strong attention to detail. ● Confident communicator. ● Able to work independently and as part of a team. ● Positive attitude with a willingness to learn. To apply, please click Apply Now