Job Title: Day Concierge – Receptionist Location: Kensington, London Hours: 42 hours per week, working 7:00am–7:00pm on a two-week rota (Week 1: Monday, Tuesday, Friday, Saturday and Sunday; Week 2: Wednesday and Thursday) Salary: £28,850 per annum Our client is seeking a polished, service-driven and proactive Day Concierge – Receptionist to join the team at one of London's most prestigious ultra-luxury residential developments. The development comprises circa 100 exclusive apartments and offers residents a five-star, hotel-style living experience, with amenities including a 24-hour concierge service, valet parking, a 25-metre indoor swimming pool, spa facilities, a private gym, sauna and steam room. Day Concierge – Receptionist Key Responsibilities * Welcome residents, guests and visitors in a professional, friendly and attentive manner. * Manage the day-to-day operations of the front desk and lobby, ensuring a smooth and efficient service. * Respond to resident enquiries and requests promptly, providing a personalized and service-focused experience. * Build positive relationships with residents and maintain consistently high levels of customer service. * Handle telephone calls, emails and face-to-face enquiries professionally. * Maintain a smart, professional appearance and uphold the development's service standards, procedures and policies. * Coordinate with colleagues and other departments to ensure residents' needs are met efficiently. * Manage multiple tasks simultaneously while maintaining attention to detail and a calm, professional approach. * Ensure all relevant information is communicated clearly during shift handovers. * Support the wider concierge team in maintaining a welcoming, organized and well-presented reception area. Candidate Requirements * Previous experience in a Concierge, Receptionist, Front of House or Guest Relations role, ideally within a luxury residential development or five-star hotel. * Excellent communication and interpersonal skills, with a confident and professional manner. * A strong commitment to delivering exceptional customer service. * Excellent organizational skills and the ability to multitask effectively. * A proactive, adaptable approach, with the ability to respond to changing resident needs. * Strong attention to detail and the ability to work effectively as part of a team. * A polished and professional presentation, with a welcoming and approachable manner. * Eligibility to work in the UK. Remuneration and Benefits * Annual salary of £28,850 gross. * 5.6 weeks of annual leave, inclusive of bank holidays. * Salary paid monthly in arrears by bank transfer, subject to applicable tax and National Insurance deductions. * Potential salary review following a successful trial period of at least six months, subject to performance. * The opportunity to work within an exclusive, ultra-luxury residential development in Kensington