Brook Street Recruitment is working on behalf of our client, a well-established and fast-paced transport and logistics business based in Mallusk, who are currently seeking a Transport Administrator to join their busy team.

This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast-moving environment and has a passion for delivering excellent customer service and problem solving.

Key Responsibilities

• Carrying out a variety of general administrative duties to support the transport operation
• Accurately updating and managing information on internal systems and Excel spreadsheets
• Communicating with external customers via telephone and email
• Liaising with internal departments, including the warehouse and transport teams
• Handling customer queries, complaints, and service issues in a professional manner
• Investigating problems and finding practical solutions to ensure customer satisfaction
• Maintaining accurate records and ensuring all administration is completed efficiently

Essential Criteria

• Previous experience in an administration or customer service role
• Strong communication skills, both written and verbal
• Excellent customer service skills with the ability to handle difficult situations professionally
• Strong problem-solving abilities and attention to detail
• Fully PC literate, including experience using Microsoft Office applications, particularly Excel
• Ability to multitask and prioritise workload effectively
• GCSE Level education (or equivalent), including English and Maths

Desirable

• Previous experience within a transport, logistics, distribution, or warehouse environment would be advantageous, but is not essential.

What We're Looking For

The successful candidate will be a team player with a positive attitude, strong organisational skills, and the confidence to communicate effectively with customers and colleagues at all levels. You will thrive in a busy environment and be capable of managing multiple tasks while maintaining a high level of accuracy.

If you are looking to develop your career within a growing logistics business and enjoy working as part of a supportive team, we'd love to hear from you.

Role will be working Monday to Friday between 8am and 4.30p,
Salary will be dependent on experience circa £28k per annum

Apply today by submitting your CV to Colleen Farquharson for immediate consideration

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Brook Street NMR is acting as an Employment Agency in relation to this vacancy.