Job Title: Operations Manager

Location: Kensington
Contract Type: Permanent
Working Pattern: 9am-5pm
Salary: £35,000 - £40,000

Our client is an innovative law firm renowned for delivering dynamic, high-quality legal advice across various sectors, including Commercial and Residential Property, Family Law, Employment, and Corporate matters. With a reputation for excellence and a highly personalised service, the organisation is now seeking a proactive and commercially minded Operations Manager to lead its day-to-day operational functions.

Position Overview:
In this hands-on management role, reporting directly to the Chief Operating Officer, the Operations Manager will ensure the efficient delivery of administrative, financial, HR, IT, and operational processes that support the business. This role combines strategic oversight with day-to-day execution, requiring exceptional organisational skills and a continuous improvement mindset.

Key Responsibilities:

• Oversee the day-to-day operations of the firm, ensuring administrative processes are efficient and effective.
• Act as a central support point across departments, providing operational assistance where needed.
• Develop and maintain operational policies, procedures, and best practise documentation.
• Collaborate with the COO on strategic operational projects and business improvement initiatives.
• Lead the induction training for new consultants on firm processes and the Case Management system.
• Manage the recruitment, onboarding, and offboarding processes for all employees.
• Ensure a compliant and efficient working environment by managing facilities and office maintenance.
• Act as the primary liaison with external IT providers and support the implementation of new technologies.
• Build strong relationships with external suppliers, negotiating contracts and monitoring performance.
• Coordinate marketing and business development initiatives, including events and communications.

Experience & Qualifications:

• Previous experience in an Operations Manager, Practise Manager, or Office Manager role, ideally in a professional services or legal environment.
• Strong understanding of operational management and business support functions.
• Proven experience in HR administration, financial management, and supplier management.
• Familiarity with legal case management and document management systems.
• Proficient in Microsoft Office, especially Outlook, Word, and Excel.

Skills Required:

• Exceptional organisational and time management skills.
• Strong leadership and people management capabilities.
• Excellent written and verbal communication skills.
• Highly detail-oriented with a commercial awareness.
• Ability to prioritise multiple tasks under pressure.
• Professional, approachable, and collaborative demeanour.
• High level of discretion with confidential information.
• Self-motivated and able to work independently.

Why Join Our Client?
This is an exciting opportunity to play a pivotal role in a dynamic law firm that values innovation and excellence. The organisation fosters a culture of collaboration and continuous improvement, making it a great place to grow professionally while contributing to an exceptional client experience.

Equal Opportunities:
Our client welcomes applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age. If adjustments are needed during the recruitment process, candidates are encouraged to inform the agency to facilitate necessary accommodations.

If you have the skills and experience to thrive in this role and contribute to the ongoing success of a reputable law firm, consider applying today!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.