About the Role: Mellcrest is looking for an organised and proactive Operations Assistant to support our Operations Director and help keep our day-to-day operations running smoothly. You will manage operational administration, maintain accurate records and support our ISO 9001 quality and ISO 14001 environmental management systems. This is a varied role combining administration, compliance, reporting and meeting coordination. Responsibilities of an Operations Assistant: * Support the Operations Director with diary management, meeting arrangements and communication with colleagues and contractors. * Maintain accurate operational records, trackers, shared files, policies, procedures and standard operating procedures (SOPs). * Help maintain ISO 9001 and ISO 14001 documentation, including version control, risk and improvement registers and audit records. * Coordinate internal audit schedules, track findings and actions, and help prepare for external audits and management reviews. * Maintain compliance information, supplier certificates, product specifications and relevant training and environmental records. * Log complaints and quality issues, support corrective actions and flag potential compliance risks. * Compile accurate daily sales figures and monthly operational KPI reports. * Take minutes at key meetings, record decisions and deadlines, and follow up on outstanding actions. * Support process improvements, staff briefings and the monitoring of review deadlines for the Operations Director’s team. Skills of an Operations Assistant: * Experience in an administration, operations or office support role. * Strong organisational skills, attention to detail and the ability to manage competing deadlines. * Clear written communication and experience preparing meeting minutes or accurate records. * Confidence using Microsoft 365, particularly Word, Excel, Outlook and Teams. * Ability to follow up professionally with colleagues at different levels and handle confidential information appropriately. * A proactive, reliable and practical approach to completing tasks and improving processes. Desirable Experience for our Operations Assistant: * Familiarity with ISO 9001, ISO 14001 or another management system. * Experience maintaining registers, action logs or controlled documents. What We Offer: * 33 days annual leave (including bank holidays) * Contributory pension scheme * Annual Leave and paid sick days increase with length of service * Training and development opportunities. * 25% Colleague discount and a bi-monthly free pack of toilet paper * Regular work socials