Customer Service Advisor - Harlow, Essex

£30,000 pa | Office-based | Monday - Friday

We're looking for a customer-service-focused professional with experience in an office-based customer service role, supporting customers via inbound emails, resolving issues and enquiries, and providing accurate information on stock availability and customer orders. This is an excellent opportunity for someone with experience in DTC customer service, customer support, contact centre, customer resolution roles, or account management who wants to join a friendly customer service team where customer experience sits at the heart of everything they do.

In this role, you'll respond to customer enquiries, resolve issues, and ensure customers have an outstanding experience from start to finish. Most customer interactions are handled by email, with some telephone support, so strong communication and organisational skills are essential.

Responsibilities

• Responding to customer enquiries via email and telephone
• Resolving customer issues quickly and professionally
• Providing order and delivery support
• Liaising with internal departments
• Maintaining accurate customer records
• Contributing ideas to improve service and customer experience
• Supporting customers purchasing through online and marketplace channels

About You

• Previous customer service experience
• Excellent written and verbal communication skills
• Strong attention to detail
• Positive and friendly approach
• Calm under pressure
• Organised and proactive
• Passionate about delivering exceptional customer experiences

a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}

Why Join?

• Join a supportive and collaborative team environment
• Be part of a growing international consumer products business
• Opportunity to make a genuine impact on the customer experience
• Stable Monday-Friday working hours with no shifts or weekends
• £28,000-£30,000 salary DOE
• 25 days holiday
• Competitive Benefits
• Onboarding and Training

a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}

Ideal Backgrounds

Customer Service Advisor | Customer Support Advisor | Customer Experience Advisor | Customer Care Advisor | Contact Centre Advisor | Order Processing Administrator | Account Coordinator | Customer Success Executive | Sales Support Administrator | E-commerce Customer Service

a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}

If you're passionate about delivering excellent customer service and enjoy helping customers find solutions, we'd love to hear from you. Apply now for a confidential discussion.
a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}

#CustomerService #CustomerServiceAdvisor #CustomerExperience #CustomerSupport #CustomerSuccess #HarlowJobs #EssexJobs #Hiring