Support Worker – Complex Needs | Newcastle £14.50 per hour | Permanent | 36–48 hours per week RTC Resources is recruiting experienced Support Workers on behalf of a specialist care provider in Newcastle. This role involves supporting individuals with complex needs and behaviours that challenge. You will work within a coordinated team, which may include 3:1, 4:1 or 5:1 staffing, helping people feel safe, build positive relationships and participate in everyday life. Your responsibilities * Deliver person-centred support in line with care plans, risk assessments and Positive Behaviour Support plans. * Recognise triggers and use de-escalation strategies to reduce distress. * Support personal care, daily routines, meals, medication and community activities as required. * Maintain accurate records and report safeguarding concerns or changes in needs. * Work closely with colleagues, families and clinical professionals. * Prioritise least restrictive practice, with physical intervention used only as a last resort within authorised arrangements and current training. What we’re looking for * Previous UK experience supporting people with complex needs and behaviours that challenge. * Experience of 3:1, 4:1 or 5:1 support, or comparable services supporting people with intensive needs. * Practical experience managing behavioural escalation and physical aggression. * Strong communication, teamwork and de-escalation skills. * An understanding of safeguarding and professional boundaries. DMI/Dynamis training is highly desirable. Current or recent PMVA or other recognised physical intervention training may be considered, subject to review and completion of required training and competency assessments. Benefits Paid annual leave, pension contributions, free in-house DMI and mandatory training, and ongoing development opportunities. Applicants must have UK care/support experience and the right to work in the UK. Sponsorship is not available for this role. Apply with your CV to RTC Resources, including your relevant experience