The company:

A leading Build to Rent company is seeking a Resident Host for a high-end residential (Build to Rent) development in London. Working hours are four days on, four days off, between the hours of 07:00 – 19:00

The role:

The Resident Host liaises with residents and always delivers excellent customer service. They also carry out front-of-house duties, serve as the first point of contact, and support building maintenance and tenancy administration.

Responsibilities include:

• Deliver exceptional customer service to residents
• Act as first point of contact for residents, respond positive to customer queries and complaints
• Front desk duties including signing in visitors to the building, parcel management and allowing access for contractors
• Log communication with residents
• Support the organisation and execution of events, creating a community
• Building inspections
• Carry out administrative support including logging maintenance requests and updating databases
• Follow health & safety procedures
• Chase outstanding rent arrears
• Raise purchase orders

The person:

• Highly organised and able to multitask
• Excellent written and spoken English
• Proven experience in property, resident services, guest relations, hospitality or sales
• Ability to build long lasting relationships

If you’re interested in this BTR Resident Host position and you possess the required skill set, then apply now. Should you have any further questions, contact Martha Kiernan at Collins Property Recruitment.

Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!