Are you an experienced customer service professional looking for your next challenge? Movianto, UK Bedford is looking for a Senior Key Account Executive to join our Haydock team!

As a Senior Key Account Executive , you'll play a key role in delivering exceptional customer service to our strategic healthcare clients.

This is a 3 month fixed term contract. You will be working Monday to Friday (37.5 hours per week) on annual salary of £32,331.45 per annum.

Benefits

• No weekend or bank holiday working
• Discounted gym memberships/onsite gym
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Purpose of the role

As a senior member of the Customer Service team, this role brings together account ownership, problem-solving and continuous improvement, while supporting colleagues and helping to keep our customers at the heart of everything we do.

How you'll make an impact as a Senior Key Account Executive at Movianto:

• Act as the senior customer service contact for the AstraZeneca and Alexion accounts, working alongside the dedicated Key Account Executive to ensure high-quality delivery of agreed service commitments
• Manage the AstraZeneca Flu programme (August to March), including system setup, reporting, customer orders, returns, pre-season GEMBA support, OTIF monitoring, KPI reporting and ongoing customer communication.
• Act as the primary liaison between AstraZeneca and Movianto, coordinating responses to client queries, providing regular updates and ensuring timely resolution of operational issues.
• Identify and drive continuous improvement initiatives, including service enhancements, ordering efficiencies and cost saving opportunities.
• Lead customer-specific operational activities including ValidAide lane management, Axial UAT participation, stock reconciliation, FCF control evidence and specialist ordering processes.
• Build and maintain effective relationships with internal stakeholders and external partners, including NHS England, to support issue resolution and service continuity.
• During off-season periods, provide support across BAU CS operations, assisting with strategic customer accounts and wider departmental priorities.
• Act as the first point of escalation for complex customer service issues, investigating service failures, complaints and operational challenges, identifying root causes and implementing corrective actions.
• Support the Customer Service Manager in the day-to-day operation of the team, including workload management, coaching, process improvement initiatives and deputising when required.
• Support key customer projects, onboarding activities and service reviews, ensuring customer expectations and business objectives are achieved.
• Ensure all activities are completed in accordance with Company Quality procedures, regulatory requirements and customer service standards.
• Undertake any other reasonable duties required to support the Customer Service team and wider business objectives.

What it will take to thrive as a Senior Key Account Executive at Movianto:

• Previous Customer Service experience, ideally in a Service provision industry
• Able to carry out investigations to identify root cause analysis of any service failures
• Able to investigate complaints, providing clear and concise factual information in an easy to digest format
• Strong and professional communication skills, both verbally and in writing
• A professional and courteous telephone manner
• Competent in the use of Microsoft Excel, Word, Outlook with strong typing skills
• Strong time management skills, able to work under pressure and to strict deadlines
• Able to work effectively as a team or individually
• Excellent organisational skills with the ability to prioritise workload
• Good attention to detail
• Strong accuracy and data entry skills
• Ability to influence Customer, both internally and externally
• Driven to succeed and seek out areas for continuous improvement
• Passionate about delivering excellent Customer Service

Who we are

Movianto is part of the global Yusen Logistics Healthcare network, delivering specialised healthcare logistics solutions across Europe. We are a leading pharmaceutical supply chain solutions partner, with more than 3,700 professionals across 11 European countries, offering best-in-class solutions to the pharmaceutical, biotech, medical device and diagnostic industries.

At Movianto, our people make the difference - combining expertise, care and precision to ensure medicines reach patients safely and on time.

Ready to make a difference with us? Apply now and become a part of our dedicated team!

For more information or if you have any questions you can email -

Delivering healthcare across the nation - Movianto UK