We are currently recruiting an Income enquiry handler to join a busy and customer-focused organisation in Nottingham on a temporary contract for approximately three months.

This role is ideal for an experienced professional who enjoys being the first point for all income team enquires, managing enquiries and providing an efficient and professional service. You will play a key role in ensuring all callers receive a positive experience while helping direct enquiries to the appropriate teams and departments.

Key Responsibilities

• Act as the first point of contact for all telephone enquiries.
• Triage and direct calls to the appropriate department or member of staff.
• Deliver a positive and informative customer experience in every interaction.
• Assist with managing shared email inboxes and customer enquiries through CRM systems.
• Accurately record and maintain customer and enquiry information.
• Update and maintain internal call directories and contact information.
• Attend team meetings, training sessions and departmental briefings both in person and via Microsoft Teams.
• Ensure compliance with GDPR, confidentiality requirements and organisational procedures.
• Use initiative to resolve customer queries and escalate issues where appropriate.
• Contribute to a culture of customer service excellence and continuous improvement.
• Complete all mandatory training requirements and maintain accurate training records.
• To respond to student queries, re balance outstanding balances, fee amounts, payment methods, etc, including reviewing and understanding student fee account information/ liaising with other university teams to ensure the correct position is stated

You

• Excellent communication and interpersonal skills.
• A professional and confident telephone manner.
• Strong organisational skills with the ability to manage competing priorities.
• Good attention to detail and accurate data entry skills.
• Experience using Microsoft Office, Outlook and Microsoft Teams.
• Experience working with CRM systems would be advantageous.
• The ability to work independently whilst contributing positively to a wider team.
• A proactive approach to problem-solving and customer service.

What's in it for You?
Immediate start opportunity.Temporary contract for approximately 3 months.Full-time hours.Fully office-based £14.12 per hourFriendly and supportive team environment.Opportunity to gain valuable experience within a fast-paced customer-focused setting.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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