Not looking for the usual Monday-to-Friday routine? Prefer a bit of flexibility and the opportunity to free up your weekdays?

We're recruiting for an experienced Business Travel Consultant to provide out-of-hours emergency support for a specialist travel business.

This is a slightly different opportunity, offering the chance to work evenings and weekends without being tied to a desk for the entire time. You'll be the first point of contact for clients who need urgent help with last-minute changes to their travel arrangements, providing a reassuring and knowledgeable service when the office is closed.

If you're an experienced Galileo user who knows your way around airline ticketing and manual reissues, this could be a great opportunity to give you back some free time during the week!

The Opportunity

The out of hours cover will run from approximately 2pm on Friday through to 9am on Monday, with flexibility around the exact hours and the potential to pick up additional daytime hours on Fridays and Mondays.

Importantly, this isn't about sitting at your computer all weekend waiting for the phone to ring! You'll just need to be contactable and able to log on when required to help clients who need urgent assistance with their travel plans. Some weekends will be busier than others and the times of the calls will vary but you’ll still be able to have a life around the job.

The phone is exclusively for emergency situations and last-minute changes. It's not an extension of the company's normal opening hours, so you'll only be dealing with clients who genuinely need help outside the usual working day.

There's flexibility to discuss the hours and make the arrangement work around the right person but there will be core weekend hours that aren’t negotiable.

What You’ll Be Doing

• Taking responsibility for the out-of-hours emergency phone from Friday afternoon through to Monday morning.
• Supporting clients who need urgent changes to their business travel arrangements.
• Handling flight changes, cancellations and other last-minute travel emergencies.
• Using Galileo to amend, reissue and manually ticket airline reservations.
• Providing a calm, professional and reassuring service, particularly when clients are dealing with unexpected travel disruption.
• Ensuring all bookings are updated thoroughly and a smooth handover is done for the weekday team on Monday.

What We’re Looking For

• Strong Galileo GDS experience is essential- we can’t be flexible on this unfortunately so if you do apply without this experience, we won't be able to consider your application.
• Confident handling airline ticketing and manual ticket reissues without guidance.
• Previous experience in business travel, ideally with some VIP , Media or Entertainment experience.
• Someone who is comfortable working independently and making decisions when needed.
• Excellent customer service skills and the ability to remain calm under pressure.
• Someone reliable, responsive and happy to be the first point of contact when clients need help.
• Amazing attention to detail and able to commit to the hours required.

If you're looking for something that fits around family commitments, prefer your days off to be in the week or simply enjoy the buzz of being there when your clients need you most AND have the experience we need... we'd love to hear from you.