Customer Care Coordinator (Temporary Contract)

Location: Chessington
Contract: 3-Month Temporary Assignment
Hours: 35 hours per week, Monday to Friday
Pay Rate: £20.33 per hour PAYE / £25.90 per hour Umbrella

Customer Care Coordinator

We are currently recruiting for a proactive and organised Customer Care Coordinator to join a busy and supportive team based in Chessington on a 3-month temporary contract. This is an excellent opportunity for an experienced customer service or sales support professional who enjoys working in a fast-paced environment and delivering exceptional customer service.

The successful candidate will play a key role in managing customer orders from start to finish, maintaining accurate records within SAP, and ensuring customers receive timely updates and solutions to any order-related queries.

Key Responsibilities

• Input and process customer orders accurately using SAP.
• Generate quotations and process purchase orders.
• Monitor customer orders and communicate delivery updates.
• Liaise with customers via telephone and email regarding orders, deliveries and account queries.
• Support the inspection and processing of customer returns alongside warehouse and logistics teams.
• Reconcile customer accounts and assist with resolving account-related issues.
• Support the communication of decisions relating to warranties, guarantees and payment arrangements.
• Assist with customer complaint resolution, including delivery discrepancies and pricing queries.
• Carry out export control checks for customer orders.
• Support the coordination and resolution of unclear or outstanding contract conditions.
• Investigate overdue payments and assist with collection procedures where required.
• Maintain accurate customer records and ensure all administration is completed efficiently.

Skills & Experience Required

• Previous experience within a customer service, customer care, sales support or order processing role.
• Strong administrative and organisational skills with excellent attention to detail.
• Confident communicating with customers via phone and email.
• Experience processing orders and managing customer accounts.
• Ability to prioritise workloads and work effectively in a busy environment.
• Strong problem-solving and analytical skills.
• Comfortable working collaboratively within a team.
• SAP experience is highly desirable.
• Experience with CRM systems and order management processes would be advantageous.
• Fluent written and spoken English.

What's on Offer?

• Immediate start available.
• Friendly and supportive team environment.
• Opportunity to gain experience within a global organisation.
• Varied and fast-paced role with full training provided.
• Weekly pay.
• Potential for the contract to be extended based on business requirements.

Rate: £20.33 per hour PAYE / £25.90 per hour Umbrella
Location: Chessington
Duration: 3 Months Temporary Contract
Hours: 35 hours per week, Monday to Friday