We’re working with a growing IT Managed Services Provider looking for a Customer Success Advisor to join its team. This is a customer-focused role sitting alongside the Service Desk, ideal for someone who understands how an IT support/MSP environment operates but whose strengths are communication, organisation and customer care. The Role * Taking client calls and managing general queries * Monitoring, dispatching and following up support tickets * Keeping customers updated on outstanding issues * Proactively contacting clients for feedback and service follow-ups * Supporting new client onboarding * Delivering customer portal demos * Working closely with the technical Service Desk team What We’re Looking For You’ll ideally have experience within an IT MSP or Service Desk environment, with a basic technical understanding and excellent customer service skills. You’ll be confident speaking with clients, proactive in your approach and comfortable managing multiple queries and tickets at once. A great opportunity for someone looking to move away from purely technical support and into a more client-focused Customer Success role