Service Helpdesk Coordinator (FM Industry) Leeds (Toronto Square) | Hybrid Working | £28,000 Are you an organised, customer-focused professional looking to grow your career within the Facilities Management (FM) sector? We’re looking for a proactive Service Helpdesk Coordinator to join a dynamic and fast-paced team based in Leeds. The Role As a key part of the service delivery team, you’ll be the first point of contact for clients and engineers, ensuring that all service requests are handled efficiently and professionally. You’ll play a vital role in maintaining high service standards and supporting smooth day-to-day operations. Key Responsibilities * Managing incoming service requests via phone, email, and system portals * Logging, updating, and tracking jobs through to completion * Coordinating engineers and subcontractors to meet SLAs * Monitoring job progress and ensuring timely resolution * Building strong relationships with clients and internal teams * Producing reports and maintaining accurate records What We’re Looking For * Previous experience in a helpdesk, customer service, or FM environment * Strong organisational and multitasking skills * Excellent communication and problem-solving abilities * Confident using CAFM systems or similar (preferred but not essential) * A team player with a proactive and positive attitude What’s On Offer * Competitive salary of £28,000 * Hybrid working model (office + remote flexibility) * Modern office based in Toronto Square, Leeds * Opportunities for career progression within a leading FM environment * Supportive and collaborative team culture If you’re ready to take the next step in your FM career and thrive in a busy service environment, we’d love to hear from you. Apply now to join a team where your contribution truly makes a difference