Job Purpose:

To contribute to the provision of an effective business support service within the Integrated Discharge Hub, maintaining support systems in respect of, referrals, telephone messages, databases, registers, correspondence, minute taking, photocopying, filing and stationery supplies.

To work as a member of the Integrated Discharge Hub, providing information to members of the public, both in respect of services directly provided by Independent Living Services and those provided by other relevant agencies.

Duties and Responsibilities

Job Specific Requirements

• To provide an initial contact service to members of the public and professionals and refer or signpost callers to other agencies as appropriate

• To deal promptly and appropriately with all referrals to the team, in order to identify peoples’ needs.

• To process reports in relation to the function of the team, providing statistical information as required and compile customer satisfaction questionnaires and compliments.

• To input data and use the department’s computer client record system, to deal with enquiries and contribute to the maintenance and accuracy of the information stored in the system by adding and updating as appropriate.

• Archive / retrieve / destroy files and maintain accurate records in accordance with council processes and procedures and GDPR legislation.

• To establish and maintain effective administrative systems in respect of the Integrated Discharge Hub, maintaining all team correspondence.

• Provide support to meetings and events for the service, including minute taking and booking of meeting rooms as required.

• To participate in training sessions, workshops etc. required to fulfil the duties of the post and contribute to the development and review of the administrative services in the First Point of Contact Team.

• To participate actively in supporting the principles and practice of equality of opportunity as laid down in the organisation's Equal Opportunities Policy.

• To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts and omissions and to comply with all health and safety legislation as appropriate. (NB The exact responsibilities will depend on the post)

Corporate Requirements

• To participate actively in supporting the principles and practice of equality of opportunity as stated in the Council’s Equal Opportunities Policy.

• To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.

• To, as a statutory duty, adhere to the Council’s Corporate Safeguarding Policy and associated policies and procedures and to report concerns regarding the safety and wellbeing of children or adults at risk. In order to support you in this, you are required to access safeguarding training at the level, which is relevant to this post.

• As a term of your employment, you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.

• Although you will be provided with a base, you will be required to work from various locations in accordance with the needs of the role; this will also include home working.

ENHANCED DBS REQUIRED