Mercia Gas Ltd is a trusted gas and heating company. We pride ourselves on delivering excellent service to our clients, and we are now seeking a highly organized, reliable, and proactive Office Administrator to join our team. This is a fully office-based role where you will play a vital part in keeping our engineers moving and our customers happy. Key Responsibilities · Diary & Engineer Coordination: Efficiently book in works and manage the daily and weekly diaries for our team of gas engineers. · Customer Liaison: Act as the main point of contact for clients, handling incoming queries, scheduling service visits, and providing exceptional customer service. · Invoicing & Finance: Prepare and issue accurate invoices to customers upon completion of jobs, and assist with basic financial tracking. · Operational Admin: Update and maintain our internal database, track job progress, and ensure all regulatory compliance paperwork is filed correctly. What We Are Looking For · Experience: Previous administrative experience, ideally within a trade, construction, or gas/heating business (highly preferred but not essential). · Skills: Outstanding organizational and multitasking skills—you must be comfortable managing fast-changing engineer schedules. · Communication: A confident and friendly telephone manner with the ability to liaise professionally with both customers and field-based engineers. · Tech Skills: Proficient in standard office software, database entry, and general invoicing systems. · Reliability: A dependable team player who thrives in a fast-paced environment and can work independently. What We Offer · Consistent Monday to Friday working hours (no weekends). · A supportive and welcoming team environment. · Modern office workspace with full training on our internal booking systems