Assistant Manager – Drive the Store, Lead the Team, Own the Results

As Assistant Manager, you’re the engine of the store — leading your team, driving daily sales, and making sure every customer walks out feeling confident, supported, and ready to tackle their next project. You set the tone, raise the bar, and keep standards high across every part of the operation.

What You’ll Lead

Team Leadership & Development

• Set clear targets and lead from the front with strong professionalism and top-tier presentation.
• Recruit, coach, and develop a high-performing team, working closely with the Area Manager.
• Stay on top of all sales, compliance, and HR processes — no loose ends, no missed opportunities.

Sales & Commercial Impact

• Drive commercial performance every single day, ensuring the team uses the sales process effectively.
• Know your customers, know your market, and know your competition — and act on it.
• Track KPIs, spot trends, and take decisive action to keep performance on target.
• Maintain tight control over discounts, fraud prevention, and transactional compliance.

Operational Excellence

• Run the store like a pro — compliant, organised, and always audit-ready.
• Own all operational procedures and ensure the team follows them consistently.
• Take responsibility for health & safety, completing monthly checks and keeping the store safe for colleagues and customers.

Customer Experience

• Deliver outstanding customer service that builds trust, loyalty, and repeat business.
• Handle complaints quickly and professionally, turning problems into positive outcomes.
• Create a welcoming, solution-focused environment where customers feel supported.

What You’ll Bring

• Proven retail leadership or supervisory experience, ideally in a hard-goods or sales-driven environment.
• Strong commercial awareness and confidence selling a varied product range.
• A positive, energetic, can-do attitude with genuine motivation to succeed.
• Accuracy, numeracy, and solid computer literacy.
• A team-first mindset with the drive to lead from the front.

Key Accountabilities

• Deliver the Store Commercial & Development Plan alongside the Area Manager.
• Maintain full compliance with company policies, procedures, and health & safety standards.
• Uphold the Grey Fleet & Hire Car Policy.