Logistics Coordinator

Basildon, Essex

Salary: £24,000 per annum

Full Time | Permanent | 35 hours a week

About the Role

Are you organised, customer-focused, and looking to build a career within international sales and logistics?

We are recruiting for an Export Sales & Logistics Coordinator to join our client's busy and supportive team based in Basildon. This is an excellent opportunity for someone who enjoys administration, customer service, logistics coordination, and working within a fast-paced environment.

You will be responsible for managing a portfolio of customer accounts, supporting field-based Account Managers, and ensuring customers receive a first-class service from order placement through to delivery.

Key Responsibilities

• Preparing export shipping documentation and ensuring compliance with customer requirements
• Processing customer orders and coordinating dispatch activities
• Managing and processing sample requests
• Handling customer enquiries via telephone and email
• Providing sales and administrative support to Account Managers
• Maintaining and monitoring back orders
• Setting up new customer accounts and delivery information
• Creating orders from spreadsheets, emails, and customer requests
• Liaising with internal departments regarding orders, deliveries, and bookings
• Arranging direct container bookings and coordinating deliveries
• Supporting the Team Leader and wider Sales Office team
• Processing driver paperwork as part of the logistics function
• Keeping customers informed and updated on shipment progress
• Building strong relationships with customers to ensure excellent service levels

Essential Skills & Experience

• Excellent communication skills, both written and verbal
• Strong customer service and administration experience
• Ability to prioritise tasks and work to deadlines
• High attention to detail and accuracy
• Confident using email and office-based systems
• Team player with a positive and flexible attitude