Concierge

We are currently working with a national social charity to recruit a Concierge on a temporary basis. The postholder will manage front of house services to clients and will deal with telephone calls and external visitors to the Centre. The Concierge (Receptionist) will manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required, in addition to assisting with logging and reporting maintenance work including emergency out of hour's repairs.

Hourly rate: £17.68 (Umbrella)

Contract: 3 months

Hours: 30 | Monday to Friday | 08:30 – 14:00

Location: Milton Keynes

Key responsibilities:

• Provide front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required
• Manage additional front of house duties including telephone calls and external visitors to the Lifehouse; accurately recording messages, conduct follow up telephone calls, update log books and handover reports etc where appropriate; carry out administration regarding internal and external post, sorting and issuing to clients and staff as required
• Complete building checks which may include patrols of the building and ensuring fire exits and external doors are free from obstruction, maintaining Health and Safety records including fire and other records as deemed appropriate; monitor cctv equipment
• Update data on Atlas system for clients; complete entry and exit information for clients and helping with data entry and statistical gathering for Housing Management purposes; receive and record client rent payments accurately using electronic systems
• Engage with clients to maintain positive relationships and resolve conflict using de-escalation skills where appropriate
• Clean office space and communal areas on a scheduled basis and clean and prepare void rooms when necessary, in order to maximise occupancy and ensure turn around targets are met
• Log and report maintenance work including emergency out of hours repairs
• Ensure continued professional development by attending training as identified and playing an active role in performance reviews; as well as keeping up to date with best practice and regulations relevant to this field of work

If this opportunity is of interest, please apply with your up-to-date CV.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.