We are looking for a professional and service driven Concierge to join our team based in London. This is a temporary position with both Day and Night shifts.
Key Duties:
Deliver excellent customer service to all residents.
Greet all residents professionally and courteously.
Proactively anticipate resident's needs.
Aid and engage with all guests/residents and colleagues within the development.
Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and reviewing CCTV system.
Carry out regular building checks and log/report any maintenance that is required through the correct channels.
Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
Ensure the communal areas are always kept clean, tidy, and presentable.
Report any incidents, problems, or complaints to the appropriate manager promptly.
Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
Complete the am/pm/overnight operational reports and handover and report any operational issues.
Requirements:
Experience in Residential or 5* Hotels.
Reliable and great timekeeping.
Immaculate presentation and dress.
Strong written and verbal communication skills in English.
Have excellent communication skills.
Experience in the highest level of customer service.