Service Coordinator

Location: Jarrow Salary: £31,000 Job Type: Full-Time, Permanent

Join a Busy and Growing Engineering Contractor

An exciting opportunity has arisen for an organised and proactive Service Coordinator to join a well-established contractor operating within the engineering sector.

This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple workstreams and takes pride in delivering excellent service to both customers and operational teams.

The Role

As a Service Coordinator, you will be responsible for supporting the day-to-day planning and coordination of field-based engineers, ensuring works are scheduled efficiently and completed in line with customer requirements.

You'll act as a key point of contact between customers, engineers and internal departments, helping to maintain high levels of service and operational efficiency.

Key Responsibilities

• Coordinating and scheduling engineer workloads across multiple projects and locations.
• Managing customer enquiries and providing regular updates on the status of works.
• Raising and processing job orders, quotations and related documentation.
• Ensuring all service requests are accurately logged and tracked through to completion.
• Liaising with engineers, suppliers and customers to resolve issues and maintain service levels.
• Monitoring job progress and updating internal systems accordingly.
• Supporting the wider operations team with administrative and coordination duties.
• Producing reports and maintaining accurate records.

About You

We're keen to speak with individuals who have:

• Previous experience in a Service Coordinator, Scheduling, Planning, Customer Service or Administrative position.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• The ability to build positive relationships with customers and internal stakeholders.
• A proactive approach to problem-solving.
• Good IT skills, including Microsoft Office.
• Experience within utilities, engineering, construction, facilities management or a similar operational environment would be advantageous.

What's on Offer?

• Permanent, full-time position
• Opportunity to join a growing and supportive business
• Ongoing training and development
• Varied and fast-paced working environment
• Career progression opportunities
• Competitive salary and benefits package

If you're an organised and customer-focused professional looking for your next challenge within a busy operational environment, we'd love to hear from you.