Credit Controller | Leeds - onsite | Salary up to £35,000 An established and growing organisation is looking for an experienced Credit Controller to join its finance team. This is an opportunity to make a real difference in a role where building relationships is just as important as collecting payments. You'll take a supportive and empathetic approach, working with clients to understand their circumstances, resolve queries and guide them towards positive payment outcomes. Key responsibilities: • Manage a portfolio of customer accounts and outstanding debt. • Build positive relationships with clients, taking a sensitive and understanding approach. • Proactively follow up on overdue payments. • Investigate and resolve account and billing queries. • Agree appropriate payment arrangements where needed. • Monitor aged debt and maintain accurate records. About you: • Previous Credit Control experience. • A confident communicator with a customer-focused approach. • Empathetic, patient and solutions-driven. • Comfortable managing difficult conversations. • Organised with strong attention to detail. If you're looking for a Credit Control role where you can combine your financial skills with a people-focused approach, I'd love to hear from you