We are currently recruiting for a Service Charge Officer to join a leading housing organisation. This is an excellent opportunity for an experienced housing or leasehold professional with strong service charge knowledge to support residents with service charge enquiries and ensure accurate interpretation of leasehold obligations.

Working as part of a specialist team, you will be responsible for handling service charge enquiries, reviewing leases and tenancy agreements, investigating resident queries, and providing clear and accurate guidance on service charge matters.

Key Details:

• Location: Borehamwood, WD6 (Hybrid Working)
• Rate: £16.58 PAYE / £20.97 Umbrella per hour
• Contract: Temporary Contract Until the End of May 2027
• Hours: Full Time
• Working Pattern: Hybrid

Key Responsibilities:

• Respond to service charge enquiries from residents, leaseholders and internal stakeholders.
• Review leases, tenancy agreements and related documentation to determine service charge obligations and recoverability.
• Investigate and resolve service charge queries accurately and efficiently.
• Explain service charge calculations, budgets and reconciliations in a clear and customer-focused manner.
• Liaise with Housing, Finance and Property teams to obtain information and resolve enquiries.
• Maintain accurate records and update systems in line with organisational procedures.
• Support the preparation and administration of service charge information where required.
• Ensure all enquiries are handled within agreed service standards and timescales.
• Contribute to continuous service improvement by identifying recurring issues and trends.
• Provide excellent customer service while managing a varied caseload.

About You

To be successful in this role, you will have:

• Previous experience handling service charge enquiries within housing, leasehold or property services.
• Strong understanding of service charges and leasehold management.
• Ability to interpret leases, tenancy agreements and service charge provisions.
• Experience investigating and resolving customer or resident queries.
• Excellent customer service and communication skills.
• Strong attention to detail and ability to work accurately with complex information.
• Experience working within social housing, housing associations, local authorities or a similar environment.
• Good organisational skills and the ability to manage competing priorities.
• Good working knowledge of Microsoft Office applications.

HOW TO APPLY?

If this opportunity is of interest, please apply with your most up-to-date CV.