Sales Support Associate

• Job Type: Full-time
• Location: Burgess Hill, West Sussex
• Salary: £28-32k

A great opportunity has arisen for a Sales Support Coordinator to join a dynamic team in Burgess Hill. Within this role you will provide robust back-office support to support the sales team and help them with administrative work for their relevant customers.This role is pivotal in delighting customers throughout their journey from leads to contracts, with a strong emphasis on customer satisfaction and achieving sales targets.

Day-to-day duties of the role:

• Proactively chase repeat customer orders and manage the customer order book to ensure quality and on-time delivery.
• Generate and follow up on quotations, modifying quotes as necessary to meet customer needs and company processes.
• Handle customer administration, commercial inquiries, and logistical questions promptly and efficiently.
• Manage the process for customer account creation to ensure smooth order processing.
• Support customer contract management, including regular internal meetings to identify and correct any loss-making business.
• Analyse and report on customer forecasts, purchasing trends, and end-of-product life to the sales team
• Ensure quick reaction to forecast changes affecting stock purchase and demand, implementing necessary actions within the company and advising customers on adjustments in their systems and processes.
• Maintain high accuracy and up-to-date information in CRM data (contacts, leads, customers).
• Prepare and generate company and customer supply and price agreements/contracts, ensuring timely internal implementation of new agreements.

Required Skills & Qualifications:

• GCSE Maths and English at level C or above, or equivalent.
• At least 1 year of experience in a customer service and/or customer support environment, demonstrating strong customer orientation with commercial understanding.
• Results-driven focus with a strong customer service orientation.
• Team-spirited personality with outstanding written and verbal communication skills.
• Ability to prioritise effectively and work to agreed deadlines.
• Proficiency in Microsoft Excel (Intermediate level), Word, Outlook, and CRM systems.

Please apply online now if you feel this is the next step for you.