Business Support Administrator - Families

City of Wolverhampton Council

Location: City Archives, Wolverhampton (Office Based)
Hours: 37 hours per week, Monday to Friday, 9:00am to 5:00pm
Pay Rate: £13.69 per hour
Contract: Up to 4 months initially, with potential for extension subject to service requirements
Reporting to: Business Support Team Leader
Grade: 4

Subject to DBS checks

About the Role

City of Wolverhampton Council is seeking an experienced Business Support Administrator to join the Families team. This is an excellent opportunity for a highly organised and proactive administrator to provide essential support across a busy service area.

The successful candidate will play a key role in delivering high-quality administrative and financial support, ensuring services operate efficiently and effectively while maintaining excellent customer service standards.

Key Responsibilities

• Providing comprehensive administrative support to the Families Directorate.
• Acting as a first point of contact for internal and external enquiries.
• Organising, attending, and supporting meetings, including taking minutes and distributing actions.
• Managing diaries, scheduling meetings, and coordinating events and conferences.
• Processing financial transactions and supporting budget administration.
• Ordering goods, equipment, and resources in line with Council procedures.
• Managing incoming and outgoing correspondence, including email inboxes and post.
• Supporting recruitment and interview processes, including preparing interview packs and correspondence.
• Monitoring and managing Freedom of Information requests within required timescales.
• Preparing professional documents, reports, presentations, and training materials.
• Maintaining accurate records and updating service databases.
• Supporting Health & Safety requirements within Families Directorate buildings.
• Working collaboratively with colleagues, managers, and partner agencies to ensure effective service delivery.

Essential Requirements

To be considered for this role, you must have:

Previous Business Support / Administration experience
Strong organisational and time management skills
Excellent communication and customer service skills
Experience using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
Experience managing confidential information accurately and professionally
The ability to prioritise workloads and work effectively in a fast-paced environment
Minute-taking experience is desirable

What We're Looking For

We are looking for an enthusiastic and reliable administrator who can work independently and as part of a team. You will be confident managing multiple tasks, supporting service delivery, and providing excellent customer service to both internal and external stakeholders.

Why Apply?

This is a fantastic opportunity to gain experience within City of Wolverhampton Council, supporting vital services that make a difference to local families and communities.

Interested? Apply today with your up-to-date CV.

Due to the high volume of applications we receive, only candidates selected for interview will be contacted. If you have not heard from us within 5 working days of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest in the role and encourage you to apply for future opportunities that match your skills and experience.

City of Wolverhampton Council is committed to safeguarding and promoting the welfare of children and young people and is proud to support its Corporate Parenting responsibilities. We welcome applications from all suitably qualified candidates and are committed to equality, diversity, and inclusion.