Title - Housing Complaints Officer Contract Length - 3 Months Rate - Competitve We are seeking an experienced Housing Complaints Officer to investigate and resolve resident complaints, ensuring a high-quality and timely service. Key Responsibilities * Manage Stage 1 and Stage 2 housing complaints from receipt through to resolution. * Investigate complaints thoroughly and provide clear, accurate responses. * Liaise with housing, repairs and other internal teams to resolve issues. * Ensure complaints are handled in line with the Housing Ombudsman Complaint Handling Code. * Keep residents informed throughout the complaints process. * Identify recurring issues and recommend service improvements. * Maintain accurate records and monitor complaint outcomes. Requirements * Previous experience handling complaints within social housing, local authority or housing association settings. * Strong written and verbal communication skills. * Experience managing complex or sensitive complaints. * Ability to work to deadlines and manage a caseload effectively. * Good knowledge of the Housing Ombudsman and complaints process. If you're interested please apply above