Establish and maintain strong working relationships with senior underwriting staff, including CUO, Head of Insurance, Head of Reinsurance and Head of Partnerships, in order to ensure an effective three-way engagement between trading partners, underwriters and the distribution team
Own Chaucer's key broker relationships and management of partnership agreements
Lead and manage the Distribution team
Support Global Head of Distribution in the development, communication, and execution of the distribution strategy, consistent with overall Chaucer Group strategy
Target and support business development initiatives across the Group
Promote and apply greater use of data to manage broker performance and acquisition costs, including continual development of associated technical capabilities
Lead the continued development of our customer-centric strategy and CRM capabilities
Support Chaucer's MGA proposition, to attract and maintain the best partners
MAIN DUTIES
Broker Relationship Management
Own, manage and coordinate a number of Chaucer's key broker relationships globally
Support Global Head of Distribution to agree strategic plans with partner brokers, execute and monitor performance against these plans
Build solid relationships externally with our key trading partners and interact at all levels
Work alongside strategy team to achieve greater strategic alignment with partner brokers and all trading partners
Provide support towards the effective management of strategic agreements with partner brokers, ensuring opportunities are prioritised and maximised
'Eyes and ears' on the market - source market intelligence regarding distribution partners and competitors and share with internal stakeholders, including with regard to commercial priorities and digital ambitions
Oversee and coordinate activities of Distribution team
Underwriter Engagement
Build and maintain strong working relationships with underwriters and senior staff
Responsible for maintaining strong communication with underwriters and ensuring actions are completed in service of pro-active management of brokers
Strategic Implementation and Business Development
Engage with strategy team to contribute to the evolution of our Distribution Strategy and be an advocate of the strategy internally with the underwriting community
Identify, source and triage new business opportunities in conjunction with underwriting teams, consistent with Chaucer strategy and underwriting plans
Monitor and manage acquisition costs, seeking to reduce where possible
Engage with underwriting teams to determine appropriate management of cross-class opportunities
Support Chaucer's digital ambitions through helping identify and harness appropriate distribution partners and maintaining alignment with broker goals and priorities regarding digital
Coordinate regional production plans with heads of our international offices, ensuring a co-ordinated approach across the Syndicate
Engage with the Innovation and Partnership teams to ensure effective sharing of knowledge and coordination of activities
Work with the Marketing team to ensure consistent and effective messaging and prioritisation, in service of strengthening our proposition to core and partner brokers
Consider and explore potential new distribution channels and partners for future growth opportunities
Data and Analysis
Enhance our ability to create and demonstrate value from our strategic arrangements and facilities
Interpret broker data to identify areas of focus or new opportunities for Chaucer
Encourage and support the use of the broker analytics with our underwriters
Encourage and drive behaviour across the group to capture more consistent data that can be used as key performance indicators with our brokers
Support with communication of broker performance both internally and externally with our brokers
Client Relationship Management
Support the reinsurance and insurance underwriting teams as we build out our core client management strategy
Help develop stronger customer orientation and relationships in conjunction with insurance underwriting teams
Be an advocate of CRM tools and encourage cultural change within underwriters to proactively target business
Delegated Underwriting
Support Chaucer's MGA proposition, helping to maintain a cohesive approach to delegated underwriting across the business
Support with the management and marketing of Chaucer's MGA portfolio, engaging with other stakeholders as required
Identification of MGA opportunities to help achieve our strategic goals
Regulatory Obligations
Ensure all regulatory and compliance obligations relating to Distribution are met
Ensure that Customer Complaints are promptly identified, recorded and addressed
Ensure that the principles of Treating Customers Fairly are upheld by Agents and Service Providers
Other
Effective management of the team, including personal and technical skills development
Provide support to projects and workstreams where required
Attend relevant internal meetings to represent Distribution team
Represent Chaucer externally as required
OUR REQUIREMENTS
Relevant Experience
Essential
Experience in relationship management
Applicable commercial experience
Experience of the London Insurance market, including Lloyd's
Management of teams
Technical Skills
Preferred
Experience of underwriting processes & practices
Research, analysis & administrative skills
Proficient knowledge of Excel, Word and PowerPoint
Education and Qualifications
Preferred
2.1 degree or better preferred
Professionally qualified or part qualified in recognised field
PERSONAL ATTRIBUTES
Capability of building strong networks externally and internally
Strong leadership and management skills
Good communication skills (verbal and written)
Strong organisational skills
Good conflict resolution / negotiation skills
Ability to see the bigger picture/ strategic focussed
Team player; approachable and able to liaise with staff at all levels