Outbound Customer Success Advisor

Salford | £13.50 per hour | Immediate Start

Monday - Friday, 9:00am - 5:00pm (37.5 hours per week)
Temporary to Permanent Opportunity | Fully Office-Based

Are you a confident communicator who enjoys building relationships and delivering excellent customer service?

Our client, a growing electric vehicle charging business based in Salford, is seeking an Outbound Customer Success Advisor to join their expanding team. This is an exciting opportunity to join a fast-growing organisation within the EV sector, with the potential for a permanent position.

The Role

You'll proactively contact customers to support onboarding, follow up on quotations, and ensure a positive customer experience following EV charger installation.

Key Responsibilities

• Contact customers experiencing issues with rewards scheme registration and support them through the process.
• Assist customers who have registered but not yet claimed rewards.
• Follow up on outstanding EV installation quotations and requests for information.
• Help convert customer enquiries into booked and paid installations.
• Conduct customer satisfaction calls following installations.
• Identify and escalate customer concerns where necessary.
• Encourage customer reviews and positive feedback.
• Maintain accurate CRM records and update customer information.
• Support the wider Customer Service team during busy periods.
• Work towards agreed KPIs and service targets.

About You

• Previous experience in customer service, outbound calling, telesales or account management.
• Excellent communication and relationship-building skills.
• Confident and professional telephone manner.
• Strong problem-solving abilities.
• Organised, proactive and able to manage multiple tasks.
• Comfortable using CRM systems and Microsoft Office.
• Positive attitude with a desire to make an impact.

What's on Offer?

£13.50 per hour

Immediate start available

Monday-Friday working hours

Temporary role with permanent potential

Free on-site parking

Friendly and supportive team culture

Overtime opportunities during busy periods

Valuable career development experience

Interested?

Apply today with your up-to-date CV to:

Due to the volume of applications received, only shortlisted candidates will be contacted.