Pensions Administrator

Darlington | Hybrid Working - 3 Days Office / 2 Days Home
£28,000-£35,000 DOE + Discretionary Annual Bonus

Ready to take the next step in your pensions career? Office Angels are delighted to be supporting a highly regarded, award-winning pensions consultancy with the appointment of an experienced Pensions Administrator to join their growing Darlington team.

This is a fantastic opportunity to join an established organisation that genuinely invests in its people, offering excellent benefits, hybrid working, fully supported professional development and genuine long-term career progression.

Ideally, you'll already have pensions administration experience, with Defined Benefit (DB) experience particularly advantageous. However, we're equally keen to hear from experienced pensions administrators from Defined Contribution (DC) or other pensions backgrounds who have strong transferable knowledge and are keen to broaden their technical experience within DB pensions.

What's on Offer?

• £28,000-£35,000 salary, depending on experience
• Discretionary annual bonus
• Hybrid working - 3 days in the Darlington office / 2 days from home
• Free on-site parking
• Monday to Friday, 37 hours per week, office hours
• 25 days' annual leave + bank holidays, with the option to purchase additional leave
• Fully supported professional study programme, including professional membership, exam fees and paid study leave
• Generous pension scheme, Group Life Assurance, Income Protection, Health Cash Plan, Flexible benefits, including holiday purchase and technology discounts, Comprehensive wellbeing programme, Family-friendly policies, Regular social and volunteering opportunities
• Genuine opportunities for career development and progression

The Role

You'll join a friendly, supportive and growing Pensions Administration team, playing a key role in delivering a high-quality service to pension scheme members, trustees and clients.

The role will focus predominantly on administering Defined Benefit (DB) pension schemes, including completing accurate calculations, responding to queries and ensuring members receive a professional and efficient service.

Key Responsibilities

• Complete calculations relating to member benefit entitlements
• Respond to queries from members, trustees and other stakeholders
• Prepare and collate pension documentation and information
• Maintain accurate member records
• Ensure work is completed accurately and in line with procedures and regulatory requirements
• Deliver an exceptional level of customer service
• Contribute to process improvements and continuous improvement initiatives
• Work collaboratively with colleagues to deliver excellent client outcomes

About You

Previous pensions administration experience is essential, with Defined Benefit (DB) experience highly advantageous but not essential for the right person.

We're also keen to hear from experienced Defined Contribution (DC) Pensions Administrators who have strong pensions administration experience and are looking for an opportunity to develop their knowledge and experience within DB schemes.

You'll ideally bring:

• Previous experience in a Pensions Administration role
• DB pensions administration experience would be advantageous
• Alternatively, strong DC pensions administration experience with a genuine desire to progress into DB
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• A genuine commitment to delivering exceptional customer service
• A proactive, solutions-focused approach
• The ability to work effectively both independently and as part of a team

Why make the move?

You'll be joining an organisation where quality is valued, development is encouraged and people are genuinely supported to build their careers.

If you already have DB experience, you can continue building your technical expertise. If you've developed your career within DC pensions and have been looking for an opportunity to make the move into DB, this could be your chance.

Ready for your next move?

Apply today with your CV or contact Office Angels for a confidential conversation about the opportunity. Your pensions experience could take you further. Let's talk.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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