Job Description

This is our highest level in the service department, your tasks will include complex repairs on the client's range of machines with the main focus on MT Laser Products.

This role is managed by the MT Laser Service Manager and with a team size of approximately twenty engineers. The role requires both team work and independent working with approximately 5 nights away from home each month.

Responsibilities

• Performing of field missions at customers (repair, installation, maintenance,) with the required tools, technologies and documentation
• Informing dispatcher /planner in case of deviation of target time and inform when mission is finished
• Spare part identification during missions
• Research for problem identification
• Providing information for mission classification changes: billable, warranty, goodwill. Inform managers or in-house team in case of damages to machine based on customers fault.
• Documentation of activities
• Regular participation in training courses
• Communication on work-progress and the error(s)
• In-house Service (back-up)
• Fill out quality feedback forms for installations
• Perform briefing after an installation and complex repairs

Deliverables

• Service reports returned within two days
• Subsistence and Overtime completed by the 5th of the following month
• >50% workload on repair missions
• High level of first time fix rate >60%
• Prepared to spend on average 5 nights a month away from home
• Tool management