Location: west midlands Contract: 8-month contract Hours: Monday to Friday Working Pattern: Hybrid About the Role We are seeking an experienced professional to join a Council's Housing Services team on an initial 8-month contract. This is an opportunity to make a meaningful difference by supporting individuals and households who are homeless or at risk of homelessness. Key Responsibilities * Housing Assessments * Personal Housing Plans * Early Intervention * Financial Assistance * Case Management * Safeguarding: About You We are looking for someone who is customer-focused, resilient and confident supporting people experiencing housing difficulties. You will ideally have: * Strong communication and active listening skills, with the ability to engage effectively with customers from a range of backgrounds. * Excellent problem-solving, negotiation and mediation skills. * The ability to motivate and coach customers, encouraging positive engagement and practical action. * Experience managing a caseload, maintaining accurate records and working to deadlines. * The ability to work collaboratively with internal teams and external partner organisations. * An understanding of safeguarding, confidentiality and the challenges faced by people at risk of homelessness. Interested? Please get in touch to discuss the opportunity further