Waste Services Team Leader

Location: Leeds

Rate: £25.14 per hour via umbrella

Job Type: Full-time, 37 hours per week

We are recruiting for a Team Leader to support the delivery of an efficient, customer-focused domestic waste collection service across Leeds. This Team Leader position is a key link between frontline crews and the operational management team, helping to ensure services are delivered safely, on time, and to a high standard.

Day-to-day of the role

• Supervise day-to-day operations within a designated area, and across the city when required, ensuring work is completed safely and to schedule.
• Coordinate crews and services, escalating any route, service, or staffing issues to managers through clear verbal updates and service reports.
• Support forward planning to minimise disruption and respond effectively to service failures.
• Take responsibility for ensuring services are fully crewed and that fleet resources are available when required.
• Work closely with fleet teams to coordinate vehicles and ensure they remain safe, clean, and serviceable.
• Investigate and resolve service-related complaints in line with complaints procedures.
• Ensure all health and safety procedures are followed in line with legislation, industry standards, and best practice.
• Promote a positive safety culture through strong communication, coordination, and cooperation across the service.
• Investigate incidents and accidents, ensuring accurate reporting and appropriate follow-up.

Required Skills & Qualifications

• Experience managing within an operational or frontline service environment.
• Ability to handle challenging conversations confidently and professionally.
• Knowledge of waste collection, recycling, or similar public-facing services.
• Strong customer focus with a commitment to service quality.
• Good IT and systems skills, including updating reports and communicating service issues.
• Ability to work effectively as part of a team and build strong working relationships.
• Strong organisational skills with the ability to manage changing priorities in a busy environment.

Benefits

• Opportunity to work in a visible Team Leader role delivering an essential frontline service.
• Varied role with operational responsibility and scope to make a direct impact.

To apply for this Team Leader opportunity, please submit your CV by clicking Apply Now.