To support the delivery of the Councils parking service, with primary responsibility for processing disabled parking bay applications and progressing approved bays through the design to installation stages. The postholder will also respond promptly to parking enquiries and assist with minor parking and traffic schemes, controlled parking zones and general traffic queries.

• Receive, review and process applications for disabled parking bays, and progress approved applications through assessment, design, consultation, statutory and implementation stages.
• Respond clearly and promptly to correspondence and enquiries from residents, elected Members and other stakeholders on disabled parking bays and general parking matters.
• Prepare plans, schedules, consultation materials, letters and other documentation required for disabled parking bays and minor parking schemes.
• Undertake parking investigations and assist in the design and delivery of minor parking schemes, including waiting and loading restrictions, parking bays and other local parking improvements.
• Assist the wider Traffic Engineering team with general traffic and parking enquiries, site visits, data gathering, record keeping and scheme administration.
• Provide a helpful, accurate and customer-focused service, explaining decisions and processes in clear, non-technical language.
• Undertake other duties appropriate to the level of the post to support the effective operation of the Traffic Engineering service.

• Excellent written and verbal communication skills, with the ability to communicate professionally with residents, councillors, colleagues and external organisations.
• Ability to manage a busy workload, prioritise cases and respond to emails and enquiries promptly.
• Good attention to detail, accurate record keeping and the ability to follow established procedures from application to delivery.
• Confidence in handling customer queries, complaints and sensitive applications in a calm, respectful and helpful manner.
• Good IT skills, including practical use of Microsoft Word, Excel and Outlook
• Ability to prepare clear letters, reports, plans and consultation documents. Basic drawing and mapping skill using AutoCAD is essential.
• An understanding of parking or local authority services is desirable. Relevant experience in administration, customer service, parking, highways or scheme delivery will be considered.
• Ability to work collaboratively, use initiative, meet deadlines and ask for technical guidance where required.