Purpose of the Role We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager – to lead our high-performing engineering team in the North & Midlands regions. You will lead a high-performing engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact. Key Responsibilities Strategic & Operational Excellence * Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction. * Drive continuous process improvements and implement best practices to enhance efficiency and quality. * Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies. * Develop and manage strategic roadmaps for the CSE team aligned with business objectives. Innovation & Technical Leadership * Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning. * Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design. * Ensure compliance with engineering policies, safety standards, and local codes. * Promote collaborative relationships across departments to drive shared success. Performance & Results Focus * Lead performance management initiatives, using data-driven insights to improve team output and project outcomes. * Manage costing strategies to ensure cost-effective and competitive solutions. * Deliver high-quality inputs for sourcing and supply chain planning. * Provide expert insights to support sourcing strategies and supply chain optimization. Client & Stakeholder Engagement * Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance. * Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations. * Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals. Leadership & Team Development * Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement. * Set clear development roadmaps for the team, aligning skills and performance with business targets. * Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence. * Coach and mentor team members through regular one-on-one sessions and knowledge sharing. * Foster a culture of accountability, innovation, and continuous improvement. * Empower individuals to reach their full potential and contribute to team success. Skills & Experience * Proven leadership experience managing teams in complex project environments. * Exceptional stakeholder management and communication skills. * Proficiency in Microsoft Office, SAP, and data analysis tools. * Analytical mindset with a passion for solving complex problems and driving results. * Ability to challenge the status quo and implement improvements across systems, tools, and workflows. * Deep understanding of engineering principles and project cost management. * Excellent problem-solving and analytical thinking. * Strong verbal and written communication skills. What KONE can offer: We offer a competitive salary, 25 days + Bank Holidays +1 paid Volunteering Day, Company Pension Scheme, Private Medical Insurance, Quarterly Commission, EV Car, PDI, Dental Insurance, Gymflex Membership, Life/Partner Assurance & Critical Illness Issurance, Kone Discounts, Cycle to Work Scheme, Long Service Awards, 24/7 GP Support & Wellbeing Access, Employee Assistance Programme, Hybrid Working and Career Development Opportunities to support and help you achieve your goals